Refund policy

We want you to be delighted with your Olyinka purchase. This policy sits alongside — and does not affect — your legal rights under UK consumer law.

Made-to-measure, personalised & bespoke pieces. These pieces are made to your own measurements or personalised for you — including custom sizing, embroidery or monogramming, whether lingerie or an accessory — so they can't be resold and are ultimately final sale. Because we collect your measurements after you order, here is exactly how that works:

• After you order, we'll send you our fit questionnaire. Nothing is cut, sewn or personalised until we have your measurements and have confirmed them with you.
• Before we begin making your piece, you're free to change your mind. Email or call us and we'll cancel your order and refund you in full.
• Once we've confirmed your measurements and started making your piece, it becomes final sale — non-returnable and non-refundable unless faulty.
• If we don't hear back from you, we'll follow up. If we still haven't received your measurements 30 days after your order, we'll cancel it and refund you in full. You will never be left having paid for something we haven't started.

Please double-check your sizing and personalisation details before confirming them — and do reach out if you're unsure. We'd always rather talk it through first.

Standard-size lingerie. We accept returns within 30 days of delivery, provided items are unworn, unwashed, and returned with all tags and original packaging intact. For hygiene reasons, we cannot accept returns once the hygiene seal has been broken.

Accessories (silk eye masks, lingerie bags). Standard, non-personalised accessories can be returned within 30 days of delivery, provided they're unused and in their original packaging. Personalised accessories — for example embroidered or custom-sized — are bespoke and follow the terms above.

Faulty or incorrect items. Your statutory rights are not affected. If anything — including a bespoke piece — arrives faulty, damaged, or not as described, contact us and we'll arrange a repair, replacement, or refund.

How to return. Email customercare@olyinka.com or call +44 (0) 7593 162 703 with your order number and reason for return. Pack the item with all tags and packaging, and use the prepaid Royal Mail label we provide.

Refunds. Once we receive your return, we'll refund your original payment method within 14 days. Cancellations made before production begins are refunded within 14 days of you telling us. If you cancel a whole order under your statutory right, we'll also refund the standard delivery you paid. Duties and taxes on international orders are non-refundable.