Questions, answered

Luxury bespoke lingerie is lingerie that is made to your exact measurements and specifications. It is made from the highest quality materials and construction, and is designed to fit your body perfectly.

There are many benefits to choosing luxury bespoke lingerie. First, it will fit you perfectly, which will make you feel more confident and beautiful. Second, it is made from the highest quality materials, so it will last longer and look better than mass-produced lingerie. Third, it is a unique and special garment that is made just for you.

The order process for Olyinka Lingerie:

Take the sizing questionnaire quiz on our website.

Select and purchase the garment you want online.

We will send you a confirmation email and any additional requests.

We will create your custom lingerie piece based on your measurements and preferences.

Your order will be shipped within 7-14 days.

We recommend that you visit our online fitting room to take the sizing questionnaire quiz. Your details will be emailed to you also stored online.

Yes, we offer gift wrapping

To extend the life of your set, we recommend hand washing in cool/warm water with a gentle laundry soap. Always allow your lingerie to fully air dry on a flat surface before wearing or storing. For specific care instructions based on your materials, check the included info with your order.

Every order is sent tracked with Royal Mail. Delivery is complimentary within the UK on any order. Internationally, delivery is complimentary on orders over £200; below that a standard rate applies — £15 to Europe, £20 to the rest of the world. An express option is available at checkout in every international destination. All rates are shown before you pay. See our Shipping Policy for full details.

We ship worldwide. A small number of countries are unavailable to us for legal and sanctions reasons — if yours doesn't appear at checkout, please get in touch. International orders may be subject to import duties and local taxes on arrival, payable by the recipient. These are outside our control and are not refundable, including if you return your order. We can't be responsible for customs delays, and orders can't be redirected once dispatched.

Yes, we provide tracking information for all orders. Once your order has been shipped, you will receive an email with tracking details.

In most cases, a signature will be required upon delivery of your Olyinka Lingerie order. This is to ensure that the order is delivered to the correct recipient.

We ship with Royal Mail, and every order is sent tracked.

If you need to change your order, please reach out to our Customer Service team as soon as you can. Note that we may not be able to make changes to your order once it has been placed.

To cancel or amend your order:

- Email customer service at info@olyinka.com

- Call our Customer Service team at +44 07 593 162 703

- Live chat with us by clicking the ‘Chat’ button on our website

Our Customer Service team is available Monday-Friday 9am-5pm GMT

We ensure that all bespoke pieces are quality checked before shipping however for whatever reason our Olyinka Lingerie item is faulty, please contact our customer service team as soon as possible to arrange for a repair or replacement.

It depends on the piece.

Made-to-measure and bespoke pieces — anything cut to your own measurements or personalised for you — are ultimately final sale, but not from the moment you order. After you order we'll send you our fit questionnaire, and nothing is cut, sewn or personalised until we have your measurements and have confirmed them with you. Up until that point you're free to change your mind: email or call us and we'll cancel and refund you in full. Once we've confirmed your measurements and begun making your piece, it becomes final sale unless faulty. And if we never hear back from you, we'll cancel your order and refund you in full after 30 days — you'll never be left having paid for something we haven't started.

Standard-size lingerie and non-personalised accessories can be returned within 30 days of delivery, provided they're unworn, with all tags and the hygiene seal intact.

Anything that arrives faulty, damaged or not as described will be put right, whatever you've ordered — your statutory rights are always unaffected.

See our full Refund Policy for details.

Once we receive your Olyinka Lingerie return, it may take up to 14 business days to process the return and issue a refund or exchange.

Unfortunately, we cannot refund duties and taxes paid on international orders.