Shipping policy

Delivery is complimentary within the United Kingdom on every order, and complimentary worldwide on orders over £200.

Delivery options. Rates are shown at checkout before you pay.

• United Kingdom — complimentary on every order.
• Europe — complimentary on orders over £200. On orders below £200, a standard rate of £15 applies. Express delivery is available at £25.
• Rest of the world — complimentary on orders over £200. On orders below £200, a standard rate of £20 applies. Express delivery is available at £30.

Dispatch. Because each piece is made to order, and bespoke pieces are cut to your own measurements, orders typically dispatch within 7–14 days. You'll receive an email with tracking as soon as your order is on its way. Delivery estimates shown at checkout begin from dispatch, not from the date you order.

Where we ship. We ship worldwide. A small number of countries are unavailable to us for legal and sanctions reasons; if your country doesn't appear at checkout, please get in touch and we'll tell you where we stand. Delivery times vary by destination and estimates are not guaranteed.

Carriers. We ship with Royal Mail, and every order is sent tracked.

Duties & taxes. International orders may be subject to import duties and local taxes on arrival. These are set by the destination country, are payable by the recipient, and are not included in the price you pay us. They are outside our control and are not refundable — including if you later return your order.

Customs and delivery delays. We are not responsible for delays caused by customs clearance in the destination country, or by the carrier once your order has left us. Orders cannot be redirected to a different address once they have been dispatched, so please check your delivery address carefully before completing your order.

Returns & exchanges. Standard-size lingerie and non-personalised accessories can be returned within 30 days of delivery, unworn and with all tags, seals and original packaging intact. Made-to-measure, personalised or bespoke pieces — including custom-sized or embroidered items — become final sale once we've confirmed your measurements and begun making them; up until that point you can cancel for a full refund. If you cancel a whole order under your statutory right, we'll refund the standard delivery charge you paid; where you chose an express upgrade, we refund the standard rate rather than the express one. Whatever you've ordered, your statutory rights are unaffected: anything that arrives faulty, damaged or not as described will be put right. Full details, including how to start a return and refund timings, are in our Refund Policy.